FAQ > Warranty & Complaints
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You have a 6-month warranty on your order. During this period, we are happy to assist you with any manufacturing or quality issues. The warranty only applies to manufacturing or quality defects that occur during normal use of the product.
Please note: the warranty only applies to shoes that were ordered directly through our webshop.
Did you purchase the product through one of our partners? Please contact the relevant store or platform for further assistance.
We’re sorry to hear that you have a complaint. Of course, we are happy to help. Please send an email to our customer service at cs@poelmanbv.com including your order number and your complaint (with photos if possible). We will contact you as soon as possible.
Please contact us by sending an email to our customer service at cs@poelmanbv.com.
Or fill out the contact form on our contact page.