FAQ pagina - nieuw

Once we have received your order, you will receive a confirmation by email. Orders placed today will be shipped the next working day.

The average delivery time is 2 to 5 working days.

You can track the status of your order using the track & trace code sent to you by email!

Yes, you certainly can! Easily pay later with Klarna. This is available in the following countries:

• The Netherlands
• Belgium
• Germany
• Austria

Is the item too big, too small, or not quite what you expected?
You can return your order within 14 days of receipt. You will have to bear the direct cost of returning the goods. The costs are €2.50

You have the right to withdraw from your order within 14 days after receiving your order, without giving any reason.

To use your right of withdrawal, please let us know by sending an email to cs@poelmanbv.com.
After that, you can return the items to us within 14 days.

Once we have received your return, we will refund the full purchase amount.

Please note: You will have to bear the direct cost of returning the goods. The costs are €2,50.

Return steps:

1. Notify us of your withdrawal from the purchase by sending an email to cs@poelmanbv.com

2. Pack the items you wish to return in the original packaging.

3. The return label is included with your order. Attach it to the shipping box.

4. Deliver the package to the correct carrier in your country:
   
   Netherlands → DHL
   Belgium → Bpost
   Germany → DHL
   France → Colissimo
   Austria → Österreichische Post
   Spain → Correos
   Italy → Poste Italiane

Did you not receive a return label? Please send an email to cs@poelmanbv.com and request a new return label. Make sure to include your order number (this starts with PB0).

You have a 6-month warranty on your order. During this period, we will be happy to assist you with any manufacturing or quality issues. The warranty only covers manufacturing or quality defects that occur during normal use of the product.

Please note: the warranty only applies to shoes that were ordered directly through our webshop.
If you purchased the product through one of our partners, please contact the relevant store or platform for further assistance.