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Once we have received your order, you will receive a confirmation by email. Orders placed today will be shipped the next working day.

The average delivery time is 2 to 5 working days.

You can track the status of your order using the track & trace code sent to you by email!

Yes, you certainly can! Easily pay later with Klarna. This is available in the following countries:

• The Netherlands
• Belgium
• Germany
• Austria

Is the item too big, too small, or not quite what you expected?
You can return your order within 14 days of receipt. The return fee of €2.50 will be deducted from the refund.

You have the right to withdraw your order within 14 days of receiving it, without giving any reason.

The 14-day period starts on the day you, or someone you have appointed (other than the carrier), receive the goods.

You can exercise your right of withdrawal by returning the items to us within this period. Once we have received your return, we will refund the full purchase amount.

Please note: A return fee of €2.50 will be deducted from the refund amount.

How to return your order:

1. Pack the items you wish to return in their original packaging.
2. The return label is included with your order. Please attach it to the shipping box.
3. Drop off your parcel with the appropriate carrier in your country:
   - Netherlands > DHL
   - Belgium > Bpost
   - Germany > DHL
   - France > Colissimo
   - Austria > Österreichische Post
   - Spain > Correos
   - Italy > Poste Italiane

Did you not receive a return label? Please send an email to cs@poelmanbv.com and request a new return label. Make sure to include your order number. Your order number starts with PB0.

You have a 6-month warranty on your order. During this period, we will be happy to assist you with any manufacturing or quality issues. The warranty only covers manufacturing or quality defects that occur during normal use of the product.

Please note: the warranty only applies to shoes that were ordered directly through our webshop.
If you purchased the product through one of our partners, please contact the relevant store or platform for further assistance.