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Customer Service
We are available from Monday to Friday from 8:30 AM to 5:00 PM.*
You can contact us by sending an email to CS@poelmanbv.com
*Excluding public holidays
Frequently Asked Questions
Once we have received your order, you will receive a confirmation by email. Orders placed today will be shipped the next working day.
The average delivery time is 4 to 6 working days.
You can track the status of your order using the track & trace code sent to you by email!
Is the item too big, too small, or not quite what you expected? You can return your order within 14 days of receiving it. A return fee of £2.50 will be deducted from the refund amount
“You can return your item(s) within 14 days and you will receive a full refund of the purchase amount. We only accept items that have not been worn and are returned in their original packaging.
Registering your return
It is not necessary to register your return.
Packing your return
Pack the item(s) you wish to return (including the packing slip, if available) in the original packaging.
A return label is included with your order. Please attach this label to the package.
If you did not receive a return label, please email cs@poelmanbv.com requesting a new return label and include the order number of the order you wish to return. The order number starts with PB0.
Sending your return
Take the parcel to an parcel collection point.
You have a 6-month warranty on your order. During this period, we are happy to assist you with any manufacturing or quality issues. The warranty only covers manufacturing or quality defects that occur under normal use of the product.
Please note: The warranty only applies to shoes purchased directly through our webshop.
If you purchased the product through one of our partners, please contact the relevant store or platform for further assistance.